You already ran 80/20 on your firm. Revenue by client, sorted, top of the list. And you could have written those three names from memory.
Nothing changed.
The shape was never the news. Point 80/20 at anything and a vital few shows up, so finding one proves nothing.
The quality engineer who turned it into a method was not ranking customers. He was ranking defects by cause. Choosing what to count was the method.
In this Out of Scope lunch and learn, we walked through why ranking your clients by revenue told you nothing you did not already know, what everyone missed when they kept the 80/20 ratio and dropped the three-step method underneath it, and how to run that method this week on a ranking nobody in your firm has ever done. Includes two live writing exercises.
Includes a live writing exercise.
