How Boscia & Boscia PC Went from Chasing Collections to 99% Collection Rate with Anchor

01 · The Challenge

Because of that scale, billing was never a minor administrative task. Sending invoices and tracking payments across 1,400 clients meant that collections work had a real cost in time, staff attention, and professional energy.

“We went from no system and tons of collections to zero collections and everyone paying upfront. I love Anchor.”
Nick Boscia, CPA, EA — Partner, Boscia & Boscia PC

Before Anchor, Boscia & Boscia had no electronic billing system. Invoices went out by mail or email, and the firm relied on clients to send checks or initiate payment on their own. The firm did not accept credit cards, partly to avoid processing fees, and payment methods varied widely across the client base: checks, Venmo, Zelle, and cash were all in regular use.

When a Zelle transaction came in under an account name that did not match anyone on the client list, someone had to stop and investigate. At that volume, these friction points accumulated quickly.

Collections follow-up was a seasonal fixture. Every summer, after the tax season rush, the team would spend months tracking down unpaid invoices. Some clients had balances that had been growing for years. Nick estimates that AR was sitting at roughly 30% of annual revenue at any given time.

For bookkeeping clients specifically, the manual invoicing process was slow enough that the firm billed quarterly rather than monthly. It simply was not practical to manually produce and send invoices for 200 recurring bookkeeping clients every month. Billing less frequently helped manage the workload, but it also delayed cash flow.

“We would get through tax season and then all through June and July we would be following up with clients, reminding them they might not have paid. Our summers were doing collection work. Now we do none of that.”
Nick Boscia, CPA, EA — Partner, Boscia & Boscia PC

02 · The SolutionWhy Anchor

The firm used Ignition for one year before switching to Anchor. The transition did not produce the results they were looking for, and client adoption of the new payment process was slower than expected.

Nick encountered Anchor at an accounting industry conference in Las Vegas. The product demonstration was compelling enough that he was willing to make a second switch. The feature that moved the decision was Anchor's ability to pass credit card processing fees to the client. The firm had avoided credit card acceptance precisely because of those fees. With the option to let clients choose whether to pay the fee or link a bank account instead, that barrier was removed.

“The big sell was being able to transfer the processing fee to the client. You give the client the option: if they don't want the fee, they just link their bank account. I like giving my clients options.”
Nick Boscia, CPA, EA — Partner, Boscia & Boscia PC

The client-side experience was also a factor. Nick valued that clients could log in and see their full invoice history at any time, reducing inbound questions and giving clients more transparency into their account.

Implementation

The first year with Anchor involved a gradual transition. The firm's client base included long-tenured clients accustomed to mailing checks or paying in person, and the team introduced Anchor without forcing immediate adoption. Over time, that approach shifted. By the second year, the firm made Anchor the required payment method for all clients.

Moving bookkeeping clients from quarterly to monthly billing was a separate change the firm made after getting the client base onto Anchor. Rather than change the billing frequency and the payment platform at the same time, Nick made each adjustment in stages so clients had time to adjust without friction. The billing frequency shift went smoothly, and monthly cash flow from the bookkeeping roster improved as a result.

The Anchor integration with QuickBooks Online also changed the reconciliation workflow entirely. Previously, matching payments to invoices across a 1,400-client book required manual investigation whenever payment references were missing or mismatched. Once all clients were paying through Anchor, that problem effectively disappeared.

03 · The ResultsDirect Savings

Today, 90% of the firm's revenue is collected through Anchor, with a 99% collection rate and an average of five days from invoice to payment. Before Anchor, Nick estimates the firm's average collection window was over 30 days, with AR sitting at roughly 30% of annual revenue, based on the firm's own assessment.

The time savings are harder to quantify precisely, but Nick notes that collections follow-up, once a full summer occupation, is no longer a recurring task. The firm's administrative overhead during tax season dropped as well. By sending out all engagement agreements and collecting payment setup in November and December, the team avoided billing conversations during their busiest months.

“When you buy your time back, I love to use it to maximize the value of what I'm doing. I sent out around 100 additional invoices during tax season averaging $300 each. I had zero pushback. That's revenue I would have just left on the table before.”
Nick Boscia, CPA, EA — Partner, Boscia & Boscia PC

An unexpected benefit came from the upfront billing model itself. Collecting revenue before the work begins and holding it in a high-yield savings account generates interest that, by Nick's estimate, offsets Anchor's transaction costs. In practical terms, the platform has cost the firm very little while delivering a significant shift in how revenue flows.

The Anchor and project management integration also changed how the team opens new work. When a client signs an Anchor agreement, a project is automatically created in the firm's project management system, removing a manual handoff step.

Nick plans to implement Anchor's annual price increase feature for bookkeeping clients in the coming year, which will remove the need to review and manually adjust recurring client agreements at renewal time.